Theyeshaveit and GorgeousKiwiGal 

stuff up Big Time in Canada 

While being guests of that Country and doing the tourist thing, they decided to visit a restaurant for a meal. After that, the following was posted on at least three different websites by GorgeousKiwiGal. The 'urbanspoon',' tripadvisor', '10best'. (thanks to the owners of these sites they have now been removed) We contacted the restaurant in question and asked for their version of the event. (Can be read at the bottom.) They, the restaurant are now looking at taking legal action against the pair after we furnished them with some details. This type of behaviour certainly doesn't do the kiwi image any good. How Theyeshaveit managed to get out of the country whilst being bankrupt is another question to be answered.

RETURN
DO NOT DINE AT MISS ITALIA!

We had family visiting from overseas for Christmas and decided to travel through the Canadian Rockies with a few stops in beautiful scenic Jasper, Banff, Revelstoke, McBride and Lake Louise along the way. My Mum visiting from overseas was very excited to stay in Jasper for the evening and to have a lovely dinner out. Upon walking around Jasper we decided on Miss Italia upon looking at the menu outside. We went upstairs and were greeted by a server and taken to our table. Upon entering the restaurant we noticed the music was loud, so loud in fact we could not hear one another talk. We were the only patrons in the restaurant (it soon became apparent why!) so we asked politely to have the music turned down. The server did so and we were very grateful. A few minutes later however the music was turned back up, far louder than before and we could not hear a word each other was saying. We asked politely again for it to be turned back down. The server looked worried that she may get in trouble if she asked it to be turned down again and refused. We explained that my Mum had a migraine and that there was no one else in the restaurant. The server walked away and the music was turned down only a tiny bit. We decided to ignore it and get on with what we thought would be a spectacular dinner. We ordered happily and received our soups very promptly. Unfortunately they were extremely watery and oily - very unusual for Minestrone soup! We ignored it and awaited our main meals. My husband and I ordered the ravioli and my Mother ordered the open steak sandwich. Our meals were received within minutes of ordering, which we were very impressed with - however it became apparent why we received them so promptly! The supposed "fresh cooked ravioli" was most definitely store bought! This is obvious as we often cook the exact same type at home (for 1/10th of the price!)! It even has the same pattern on the pasta itself - unique to the store bought variety! The sauce on the pasta had no taste what-so-ever and was barely heated! It was watered down store-bought pasta sauce and was disgusting! What was worse was that my Mum's open steak sandwich was a disaster! The fries looked like yesterdays fries cooked again! They were dark brown in color and so crunchy that one could barely bite in to them. The "open steak sandwich" was far from a "sandwich"! It was the smallest, thinest piece of meat you have ever seen in your life (definitely not 8oz - as advertised), was very pale in pallor and was not in or on an "open sandwich"!!! It sat on two tiny pieces of way too over-toasted minuscule slices of baguette! So overdone and crunchy you could bounce them off the floor! There were no toppings for the "sandwich" - no sauces and no sides! Dry - bland - and utterly disgusting! We each tried one bite of our food and put down our forks - absolutely the worst food I have ever tasted on the planet (I am a flight attendant and have dined all over the world - so that is saying something)!

The server came over and we politely explained that my Mum's meal was not what the menu stated. The server told us "that's how they come" and shrugged. She then went to tell the "chef" who was a middle aged over-weight Italian woman named Toula, who we later found out was the owner. Toula came over to speak to my Mum and my lovely Mum politely explained that she had not touched her meal and that she would like a new one without the stale baggette or would prefer no meal at all. Well, all hell broke loose! The woman started yelling out of nowhere about my Mum insulting her cooking. My Mum - quite possibly the friendliest and politest woman in the world sat back shocked, not saying a word. I explained calmly to the woman that we were not "insulting her cooking" - we just simply wanted what the menu explained, not what my Mum had been served. Well, she went nuts! She went in to a tirade about how we knew "nothing about good food" and that what she served was what the menu stated (oh no, it wasn't!). She started to yell and throw her hands about in the air and leaned down, right in to our faces. I politely explained that we would not be paying for substandard food we hadn't touched and that if she contined to yell we would be leaving. Well she screamed even louder and started telling us to "get [--]", yes, absolutely true. With that we all stood up to leave. We walked towards the door and she said "if you [--] leave I will call the Police. You better [--] pay - you pieces of [--]". We told her to please call the Police as we'd love to speak to them about her terrible service and verbal abuse. My husband being in law enforcement in another province asked the woman to kindly calm down and that he would be happy to speak to a fellow officer about the incident. That is when she lost it! She called an elderly Italian man upstairs who put his hands on my husband blocking his path to leave. My husband informed him that this was illegal and the woman ran towards us screaming at us: "you [--], get the [--] out!". Gladly we left narrowly avoiding Toula's crazy flailing arms and hearing her foul language and verbal abuse even out on the street! We ran across the road in to another restaurant and called the local RCMP. We were advised that we were absolutely in the right and they took a statement from us. The RCMP told us that "no one eats at Miss Italia anyway" and thanked us for our complaint - they told us to come down to the station to file criminal charges against Toula and the Miss Italia Ristorante.

Overall it left a sour taste in my dear Mum's mouth about Canada and Jasper. She was left shaking and emotionally scarred by the experience. Not a good introduction to the wonderful nation I now call home. My husband - a Canadian - was left deeply embarrassed by the whole experience and we are currently laying formal charges against the restaurant!

 
REPLY FROM THE RESTAURANT

 

Let me start with saying BINGO to the picture...those are the people.  Why would they do this??? What do they get by going on twitter or writing on blogs/reviews lies about restaurants?  All for a free meal?  Fine, they decided after eating half of the food they did not like it...but to put on a show and tell the world that my mom is a freak???
 
On the day when the 2 ladies and the man came into the restaurant, it was about 3:30 pm or so and quite.  They came in, the waitress sat them down.  A couple of minutes later they were complaining that the music was very loud and that they wanted to have it turned down.  The waitress gladly did so...and they ordered their food.  With the food that they had (2 ravioli and 1 open faced steak sandwich), soup or salad came with it.  They had all the soup and all of the salad.  My mom was cooking in the kitchen (she has been helping in the kitchen during the winter months since it opened up).  2 raviolis and an open faced steak sandwich was ready and served to the table by the waitress.  about 2-3 pieces of the ravioli was left not eaten and 1/2 of the open faced steak sandwich was left while the fries were all eaten.  And that is where it all started.  The mad said nothing.  The young lady was the one that started telling the waitress that the food is no good and the open faced steak sandwich is not how they thought it would be.  It was cleary explained in the menu when when they ordered it...and cleary explained to them by the waitress when she came to them. They still were not happy and they asked to speak to the manager.  My mom explained to them that this is what our open faced steak sandwich looks like, this is how we have had it on our menu since the day we opened and this is how it is served.  It does not tell them how many oz the steak is...and if you are paying $11 of a meal at lunch time with soup and fries and all the trimmings...did you want a 16oz steak to go with it?  Anyway, the young lady did all the talking and she started to tell them that they are not going to pay for the food...they all stood up and tried to walk out.  My mom told them that if the don't pay for the food she will have to call the police.  That is when SHE was telling my my to f*** o** and that the food was like eating sh** etc.  Anyone that knows my mom know that she has never ever cursed or hurt a fly for that matter.  My mom went to call the police, my dad was walking in the door, not knowing what had happened, watched the people walk out the door.  My mom now was shaken up from all the yelling she had received by them, the police never came when she called, she decided to go out for fresh air and ended up going to a restaurant across the street (her friends own it) and saw those so called customers in that restaurant calling the police on my mom and telling them  that my mom verbally assaulted them, threatened them and that she had them trapped in the restaurant.  They claim that charges have been filed, we have yet to hear anything by the police.  I printed what she had written on trip advisor and 10 best so she can take it to her lawyer.  Then I found out that they have also taken a picture of my mom that they found from some advertisement and place it next to the lying review that they have posted on trip advisor practically telling the world what a horrible person my mom is.  So we are waiting for the lawyer to see what he can come up with right now...we don't even have name of these people...all we know is that they are destroying my mom, the rep of the restaurant...what's next?  A vudue doll  that they will stab with on my moms back? 
 
I don't know how you can help...but please give us any more information that you might have on these people...I need all we can to fight them with the law...its one thing to spread lies on the internet...but once you place a picture of my mom telling the world that she is a beast...its gone personal it seems...and I don't know how I can get these reviews erased off from all these websites...do you know how you can help us?
 
I thank you for everything...hope to hear from you soon...